Terms & Conditions

These terms apply when you book a session, buy a membership, order food, or play at Break Point Arena, located at Arena address to be confirmed. By making a booking or entering the arena, you accept them.

• When you choose a slot, we reserve it for a few minutes while you complete payment. If payment is not completed in that time, the slot is released for other guests.
• Your booking is confirmed once payment has been received or recorded by our staff. You will see a booking number, which is what to quote when you arrive.
• We reserve the type of gaming station you selected. The exact station is allotted to you when you arrive.
• Bookings are for the number of players stated. Please let us know in advance if more people are joining, as an additional charge applies per player.

Please arrive a few minutes before your slot so we can seat you on time. Your session runs from the start time you booked, so arriving late will shorten it. We are not able to extend a session into a slot that another guest has booked.

If you come without a booking, we will seat you if a station is free. Your time is counted from when we seat you until you finish, and you pay for the time you have actually played.

• Gaming charges are billed by the hour at the rate displayed for that station, and include the number of players stated. Additional players are charged separately.
• You may pay online while booking, or by cash, card or UPI at the counter.
• If you pay only part of the amount up front, the balance is payable before you leave.
• Prices include applicable taxes unless we say otherwise.
• Online payments are handled securely by our payment partner. We do not receive or keep your card or bank details.

• A membership gives you the stated discount on gaming charges for as long as it is valid. It does not apply to food and drink.
• Memberships are valid for the period shown at the time of purchase, are meant for your personal use, and cannot be transferred or shared.
• Your discount is applied automatically when you book using the mobile number registered to the membership.
• Membership fees are not refundable once the membership has started.

Discount codes and special hourly rates apply to gaming charges only, not to food and drink, and only one discount code can be used per booking. Offers may be changed or withdrawn at any time, but a discount already applied to a booking you have paid for will always be honoured.

You can order food and drink when booking or at any time during your session. Orders depend on what is available on the day. If something you have paid for turns out to be unavailable, we will offer you an alternative or refund that item.

• To cancel or reschedule, please contact us before your session begins. Cancellations are accepted up to Cancellation window to be confirmed before the booked start time.
• Once your session has started it cannot be cancelled. You are billed for the time played and anything you have ordered.
• If you do not turn up for a booked slot, the booking amount is not refundable.
• Refunds are made using the same method you paid with. Amounts paid at the counter are refunded at the counter.
• If we have to cancel your booking for any reason, you may choose another slot or a full refund.

• Please handle the equipment with care. You may be asked to pay for damage caused deliberately or by misuse.
• We may end a session without refund if a guest behaves in a way that is unsafe, abusive, or disruptive to others.
• Some games are meant for older players. We may ask for proof of age and may decline to seat a guest at a title that is not suitable for them.
• Outside food and drink are not permitted unless we have agreed to it in advance.
• Please keep your belongings with you. We cannot take responsibility for personal items lost or left behind.

We take care to keep the arena safe and the equipment in good order. We are not responsible for interruptions outside our control, such as a power failure or an internet outage; where a session is cut short for such a reason, we will offer you the remaining time on another day or refund it.

We may update these terms from time to time. The version published on this page when you make a booking is the one that applies to it.

For any question about a booking, a refund, or these terms, write to Contact email to be confirmed.

If a complaint is not resolved to your satisfaction, you can escalate it to our Grievance Officer, Officer name to be confirmed, at Officer email to be confirmed.

These terms are governed by Indian law, and the courts of Jurisdiction to be confirmed will have jurisdiction over any dispute.